1° Introduction
Established since 1996, the ISO 9001-2015 certification of the Le Havre/Antifer/Fécamp pilot station was set up by the Fédération Française des Pilotes Maritimes (FFPM : french maritime pilots association), covering a multi-site approach.
By adopting these norms, the station shows its willingness to reinforce its image by constantly improving its service to vessels and satisfying its clients, the shipowners.